TokenX Refund Policy
Last updated: July 22, 2026
1. Free trial
- New companies receive a 30-day free trial after account activation.
- The trial includes Starter seats (5 Printer + 5 Caller + 5 Announcer). The trial exists so you can fully evaluate TokenX before paying.
- No payment is required to start the trial.
2. Web purchases (Paddle)
- Web subscriptions are billed monthly or yearly per company for the selected package (Starter, Business, or Pro). Checkout is processed by Paddle as Merchant of Record.
- Because of the free trial, purchases and renewals are generally final and non-refundable once payment succeeds, except where a refund is required by applicable law or granted under Paddle’s buyer policies.
- To request a review of a web payment, email support@rubicsoft.com with your company name, order/transaction details, and reason. We will respond and, where applicable, coordinate with Paddle.
- Cancelling or not renewing stops future charges. It does not automatically refund the current paid period. Access normally continues until the paid period ends.
3. App store purchases
- Purchases made through Apple, Google, or Microsoft are billed and refunded according to that store’s policies.
- We do not issue direct card refunds for app-store transactions. Use the store’s refund / subscription management tools for those payments.
4. How to cancel
- Web: Contact support@rubicsoft.com or manage renewal from the TokenX portal when your period is ending. Web renewals are initiated by the company administrator (they are not silent card auto-charges beyond the terms shown at checkout).
- App stores: Cancel auto-renewal in your Apple, Google, or Microsoft account settings at least 24 hours before the period ends where required by the store.
- Portal: https://www.rubicsoft.com/tokenx/portal/