Privacy Policy

Last updated: August 6, 2026

HostelX is operated by RubicSoft. This Privacy Policy explains what information we collect, how we use it, and the choices available to hostel administrators, staff, residents, and guardians who use HostelX.

Information We Collect

• Account and hostel information: hostel name, account email, password hash, timezone, theme settings, and logo.
• Resident and guardian information: names, contact numbers, email addresses, room/bed assignments, rent status, and account activation details.
• Operational records: attendance logs, meal service logs, and reports generated in the app.
• Support and communication data: support messages and service emails (activation, invites, password reset).
• Device and diagnostics data: basic technical logs required to run and troubleshoot the service.

How We Use Information

• To provide core hostel management functions in the app and API.
• To authenticate users and protect account security.
• To send service-related emails such as activation, resident invite, and password reset links.
• To maintain reliability, generate reports, and improve product quality.
• To respond to user questions and support requests.

How We Share Information

We do not sell personal information. We may share limited data with trusted service providers (for example, hosting, infrastructure, and email delivery) solely to operate HostelX.

Data Retention

We retain data for as long as needed to provide the service and meet legal, security, and operational requirements. You may request deletion of your account data by contacting support.

Security

We use reasonable technical and organizational safeguards to protect data. No online system is 100% secure, but we continuously work to improve protection and reliability.

Children's Privacy

HostelX is designed for hostel operations and is not intended for direct use by children without supervision of a hostel administrator or guardian.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact

For privacy questions or requests, contact us at support@rubicsoft.com.